They said it would come on Saturday, so we waited. We ended up spending hours on the phone with the call center to figure out why it hadn’t come and it was already hours after the window given. We had not heard at all from the driver this time. We found out that again, the driver had stopped by, and decided not to drop our POD off AGAIN. They said it was something about how the space we had reserved (our two car open driveway) was not good enough, ignoring the fact that we live on a private road with PLENTY of space to put the POD anywhere else near to the home.

We ended up driving to the local storage facility in Des Moines, WA because they would not pick up the phone for hours, and as we pulled up, two employees who were sitting in the front of the store, saw us, got up, and bolted. We saw one of them literally running away from us. HIGHLY AVOID this place. I agree with what others have said, save yourself the grief, stress, and money. We ended up having to hire movers to go with us to the storage facility on Tuesday to unload our stuff. It’s so deeply ironic because in the storage facility, there are all these posters that talk about being great in customer satisfaction. And, that was just not my experience at all.